Customer Service

Your satisfaction is always our top priority. We work hard and we want you to be completely satisfied with your purchase.If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange to ensure your complete satisfaction. Please note that all returns require a Return Merchandise Authorization (RMA) Number, which can be easily obtained online.

We always strive to make the Return and Exchange process as easy and hassle-free for you as possible. The process is very simple, please be sure to read our Return and Exchange Instructions for detailed information. Please contact our trained team of Return Specialists should you have further questions.

Return Conditions

Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.

Items that have been used by the customer or items that have been damaged by use cannot be returned to us.

Restocking Fees

Customized products with your name or logo will be applied a 20% restocking fee.There is no restocking fee for returns of non-customized products unopened, unused, and untested items returned within 30 days. This means that an item must be in sellable as new condition. Please keep in mind that restrictions apply (see Return Policy Exceptions for more details). We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. We also reserve the right to charge a restocking fee of up to 20% on returns of opened, used, customized or damaged products. We also reserve the right to charge the restocking fee for exchanges and returns that don"t follow our Return and Exchange Instructions. Additional fees may apply if the item is not returned in its original packaging.

Exchanges

If you are not fully satisfied with your purchase, we will be happy to facilitate an exchange for you. Please return the item to us within 30 days of purchase and you will not be charged restocking fees, provided the item is in NEW (unopened, unused, untested and resalable) condition and it does not fall into our Return Policy Exceptions category. If an item is defective, it can be returned for an exchange within 30 days of purchase.

Please be sure to follow the simple steps outlined in Return and Exchange Instructions to guarantee the best service possible on your return.

Exchanges In Case Of Shipping Damage

If an item comes damaged as a result of shipping, please see Shipping Damage and Lost Packages Policy for more information.

Refunds

Product Refunds - To qualify for a refund, our Return Conditions and Return and Exchange Instructions must be followed. If our steps are not followed, a refund will be issued in accordance with the condition of the returned merchandise and the value of any missing items. Refunds are not issued before the merchandise has been received, evaluated and processed by our Returns Team.

Shipping Refunds - Shipping charges on returns are not refundable. We do not offer refunds for shipping charges, including but not limited to domestic Ground, Express or International shipping. Please be advised that we are unable to refund any fees imposed by an entity other than HTH Inc., such as customs or brokerage fees.

Manufacturing Defects

Items with manufacturing defects must be sent directly to HTH Inc. in accordance with the Warranty terms after our 30 day return window has passed.

Return and Exchange Instructions

We have created a hassle-free Return and Exchange process with step-by-step guidelines for your convenience. To return or exchange an item, please follow these simple steps:

1. Fill out and submit an RMA Request Form online to obtain a Return Merchandise Authorization (RMA) number. No return or exchange will be accepted without an RMA Number.
2. Once your RMA request is submitted, you will see a page with Return Instructions and Merchandise Return Summary which contains an RMA number that is valid for 10 business days.
3. Pack the item securely using as much of the original packing material that was left. Please note that we do not accept COD shipments. Please use carriers that offer delivery notification such as UPS, USPS, DHL or FedEx. Using one of these carriers will make shipment tracking possible. Please be sure to insure the package for full value of the merchandise. The merchandise is still your property until it reaches our warehouse and we are not responsible for any shipping damages occurring at this point. Please remember to include all the contents such as promotional items, accessories, and instruction manuals that came in the original order. Please note that we are not responsible for lost or stolen returned merchandise before it reaches our warehouse and it signed for by one of our Team Members.
4. You will get a notification as soon as the return has been processed.

All returns are processed within 10 business days of the receipt of returned merchandise. Refunds, when applicable, will be issued as soon as possible, no more than 10 business days. Credit card companies vary in their processes of posting credits back to your account.

Policy Exceptions

We are unable to accept returns or exchanges on the following items:

• If an item has been used, we are unable to accept its return.
• Customized or personalized products.
• Special order items including promotional and corporate gifts merchandise.
• Any international order

WELCOME!

HTH Inc. respects the privacy rights of its online visitors and is committed to providing you with a secure online environment. We have adopted an Online Privacy Policy ("Privacy Policy") that guides how we collect, store and use the information you provide us online.

Please note, also, that this Privacy Policy applies only to sites operated by HTH Inc. from its offices within the State of Florida, United States of America ("US").

What information does HTH Inc. collect?

In order to give you the most exciting Internet experience possible, HTH Inc. may request and/or collect information from you on a voluntary basis when you: (1) register with us; (2) shop at any of our online stores (when available); (3) participate in contests, events or promotions; (4) send questions or comments via e-mail to HTH Inc. customer support; (5) submit your resume to us online; and/or, (6) fill out online surveys. The requested information may include personal information such as your name, e-mail address, telephone number, and home address. For some activities, we may also ask you to create a password and to provide demographic information such as your age.If demographic information is collected for an activity that also requires personal information, we may combine the demographic information with your personal information. This allows us to tailor the notices we send you and the content we provide you according to your preferences and interests.

Online Store

In the event we provide an online store, visitors purchasing goods and services through such store will need to provide a valid credit card number and expiration date, in addition to name, mailing address, phone number and e-mail address.

E-mail

By allowing you to send e-mail to us, we are not attempting to collect any personal information about you. We will only use personal information (such as name, mailing address and e-mail address) contained in your e-mail to respond to your specific inquiry or comments in the e-mail. Although we may retain your e-mail for a period of time, we will not use any personal information contained in your e-mail for any purpose other than responding to your specific inquiry or comments.

By allowing you to send postcards or pages to friends, we are not attempting to collect any personal information about you or the person you are e-mailing. We will use the personal information supplied (such as your friend"s name and e-mail address) only to send the postcard or page as you request and allow the recipient to respond to you. This is a one-time e-mail initiated by the user of the site and this information is not stored or used by HTH Inc., other than to execute the e-mail.

Who is collecting my information and how will it be used?

HTH Inc. collects the personal information you provide on our sites. We will use the information you submit to our Web sites to send you advertising or promotional materials, including information about new products, contests, features and enhancements, special offers and other events of interest. We also use your personal information for our internal marketing and demographic studies, so we can constantly improve the products and services we provide you and can better meet your needs.

Cookies and Clear GIFs

HTH Inc. uses cookies and clear GIFs to enhance your experience at our Web sites. These cookies and clear GIFs let us know how many people are coming to individual sites, how frequently, and how they are using the sites, allowing us to make updates to content and improve navigation as appropriate.

Cookies are pieces of information that we place on your computer to help us accurately understand how many consumers are visiting a particular site, how often they visit that site, what content they are most interested in, and how they prefer to shop for our products. For example, a cookie will allow us to remember certain things based on your Internet Protocol or "IP" address (an IP address is the string of numbers that identifies each sender or receiver of information that is sent across the Internet), such as your login information, the time and duration of your visits, how you navigated through our content and where you exited a particular site. To save you the time of re-entering your login information every time you come back to our Web sites, HTH Inc. may link information contained in a cookie to your email address. We do not use cookies to retrieve information from your computer that we did not originally send in a cookie.

Clear GIFs, sometimes called "Web bugs," are file objects, usually a graphic image such as a transparent one pixel-by-one pixel GIF (Graphics Interchange Format, one of the two most common file formats for images on the Web), that are placed on a Web page or in an e-mail message to monitor user behavior. The GIF tells us the IP address of the computer that fetched our page, the URL of the page the GIF is on, the time the page was viewed; the type of browser used, and can tell us a previously set cookie value. This anonymous information is returned by the clear GIF to HTH Inc. and we use this information to accurately count visitors across multiple HTH Inc. sites and understand how they navigate and use our network of sites. HTH Inc. does not combine information gathered through clear GIFs with your personal information.

Log Files

Other information passively collected by HTH Inc. is in the form of logs - files that record website activity and gather statistics about web users' browsing habits. These entries are generated anonymously, and help HTH Inc. determine (among other things) how many and how often users have visited our Web sites, which pages they've visited, and other similar data. We also use the log file entries for our internal marketing and demographic studies, so we can constantly improve the online services we provide you. Log files are used internally only, and are not associated with any particular user, computer, or browser.

Linking to third party sites

To provide relevant information not found on our Web sites and to facilitate online shopping, HTH Inc. may provide links from our Web sites to third party Web sites. HTH Inc. will notify users when they are leaving a HTH Inc. site and we encourage our users to read third party sites' privacy policies before submitting personal information.

To provide users with the ability to comparison shop and purchase online, HTH Inc. has affiliate relationships with some of our retail affiliates. We may use cookies and/or clear GIFs (described above) to track shopping behavior on our sites and on our retail affiliates' sites. No personally identifiable information is tied to this shopping behavior. Tracking this behavior helps us better understand user preferences and plan product listings with our affiliates.

Opt-out

If you do not want HTH Inc. to send you e-mail or regular mail about our products and/or services, you can opt-out at the time of registration or at the time of information collection. If you are receiving e-mails or regular mail and at a later date you choose to opt-out and have your name removed from HTH Inc."s e-mailing list, you can do so by using the link included with a HTH Inc."s e-mail or by sending an e-mail to info@glass-etching.com. Please note that welcome and service e-mail communications are not promotional in nature and, therefore, an opt-out is not provided. These are simply to notify the user of a service they recently signed up for or to notify the user of Web site issues.

Safeguarding your personal information

HTH Inc. will only collect personal information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will take appropriate steps to ensure the security and integrity of any information (including that of children under 13) you provide to us. Any information provided to HTH Inc. on the HTH Inc. Web site is housed in a secure datacenter, and sensitive information such as credit card numbers are secured using SSL encryption.

Review, update and removal of personal information

If you have registered with our site, you may at any time review and/or update the contact information we have for you or inform us that you want us to remove your information from our database by either visiting the online profile section of one of our sites or contacting us at info@glass-etching.com. If you choose to send us an e-mail, please be sure to include in your message the name of the site at which you registered and the e-mail address you used to register so that we can verify your request.

Questions and Complaints

Any questions or complaints about HTH Inc. or this privacy statement can be addressed by contacting us at info@glass-etching.com.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our home page.

For additional information about our Web site, please see our Terms and Conditions of Use.

HTH Inc.'s contact information is as follows

HTH, Inc.
Attention: Website Administrator
711 Jackson Avenue
Winter Park, FL 32789
(407)629-0012
info@glass-etching.com

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. By using this site, you signify your agreement to these Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this site. HTH Inc. may modify these Terms and Conditions at anytime.

Restrictions On Use of Materials

This site is copyright protected. Any textual or graphic material you copy, print, or download is licensed to you by HTH Inc., Inc. and/or its subsidiaries ("HTH Inc.") for your personal, non-commercial home use only, provided that you do not change or delete any copyright, trademark or other proprietary notices.

If you download software from the site, the software, including all files and images, contained in or generated by the software, and accompanying data (together referred to as "Software") are deemed to be licensed to you by HTH Inc., for your personal, non-commercial home use only. HTH Inc. does not transfer either the title or the intellectual property rights to the Software and HTH Inc. retains full and complete title to the Software as well as all intellectual property rights therein. You may not sell, redistribute or reproduce the Software, nor may you decompile, reverse engineer, disassemble or otherwise convert the Software to a human-perceivable form. All trademarks and logos are owned by HTH Inc. or its licensors and you may not copy or use them in any manner.

This site is controlled and operated by HTH Inc. from its offices within the State of Florida, United States of America. HTH Inc. makes no representation that materials in the site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Software from this site is subject to U.S. export controls. No software from this site may be downloaded or otherwise exported or re-exported into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria or any other country to which the U.S. has embargoed goods or to anyone on the U.S. Treasury Department's list of Specially Designated National or the U.S. Commerce Department's Table of Deny Orders. By downloading or using the software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

Disclaimers and Limitation of Liability; Forward-Looking Statements

HTH Inc. may change, move or delete portions of, or may add to, this web site from time to time.

THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. HTH INC. DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE CONTENT OR OTHER MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

HTH Inc. has no duty or policy to update any information or statements contained on this site and, therefore, such information or statements should not be relied upon as being current as of the date you access this site. Moreover, any portion of the materials available on this site may include technical inaccuracies or typographical errors. Changes may be made from time to time without notice to the materials available on this site, the Software and to the products described on this site.

TO THE FULLEST EXTENT PERMISSABLE PURSUANT TO APPLICABLE LAW, HTH INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. HTH INC. DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION CONTAINED ON THIS SITE. HTH INC. DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS AVAILABLE ON THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE MATERIALS, THIS SITE OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU (AND NOT HTH INC.) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR AND CORRECTION.

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL HTH INC. BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, SITE OR ANY DOWNLOADED MATERIALS, EVEN IF HTH INC. OR ITS REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL HTH INC.'S TOTAL LIABILITY TO YOU FROM ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, OR OTHERWISE) EXCEED THE AMOUNT YOU PAID TO HTH INC., IF ANY, FOR PRODUCTS PURCHASED ON THIS SITE.

APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE ABOVE LIMITATIONS OF LIABILITY, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Links to Other Web Sites

HTH Inc. makes no representation whatsoever regarding the content of any other web sites which you may access from this site. When you access a non-HTH Inc. web site, please understand that it is independent from HTH Inc. and that HTH Inc. has no control over the content on that web site. A link to a non-HTH Inc. web site does not mean that HTH Inc. endorses or accepts any responsibility for the content or use of such web site.

Submissions

hould any viewer of a document on this web site respond to HTH Inc. with information including feedback data, such as questions, comments, suggestions, or the like regarding the site, or the content of any item, such information shall be deemed to be non-confidential and HTH Inc. shall have no obligation of any kind with respect to such information. In addition, HTH Inc. shall be free to reproduce, use, disclose, display, exhibit, transmit, perform, create derivative works, and distribute the information to others without limitation, and to authorize others to do the same. Further, HTH Inc. shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and other items incorporating such information. This paragraph is not intended to apply to any personal information about you (such as name, mailing address and e-mail address), the use of which will be governed by HTH Inc.'s Privacy Statement.

n consideration of HTH Inc.'s continuing efforts to enhance and improve these products and to respond to feedback from users, you agree to transfer such ideas, concepts, know-how and techniques to HTH Inc. without any compensation. You agree to execute any and all documents that HTH Inc. may reasonably request in connection with confirming HTH Inc.'s ownership of and unlimited right to use such ideas, concepts, know-how and techniques. You are solely responsible for the content of any comments you make. You agree that no comments submitted by you to this web site will: (i) violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights; (ii) be or contain libelous or otherwise unlawful, abusive, or obscene material or constitute the misappropriation of the trade secrets of any third party; and (iii) disparage the products or services of any third party. You agree not to submit any personal information (other than your email address or user name) through email sent to other users or messages posted on this site by you.

Termination

This Agreement is effective unless and until terminated by either you or HTH Inc.. You may terminate this Agreement at any time by no longer using this web site, provided that all prior uses of this web site shall be governed by this Agreement. HTH Inc. may terminate this Agreement at any time and without notice, and accordingly deny you access to this web site, in HTH Inc.'s sole discretion for any reason, including your failure to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or HTH Inc., you must promptly destroy all materials downloaded or otherwise obtained from this web site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.